FAQ
FAQ
Q: When will my order ship?
A: Orders typically ship within 1–2 business days.
Q: What shipping methods do you offer? How much is shipping?
A: We offer international air express, land transport, and sea freight options.
Q: How can I track my package?
A: You can track your package via 17tracking.com.
Q: Do you offer international shipping?
A: Yes, we do.
Q: What payment methods do you accept?
A: We accept PayPal and other methods.
Q: Is my payment secure? Will my personal information be protected?
A: Yes, your information is protected through the Shopify platform.
Q: Do you offer installment plans?
A: We do not currently offer installment plans.
Q: Return and Exchange Policy
A: If any issues arise with the product within one month of purchase, please contact us; we will do our utmost to provide you with a satisfactory solution.
Q: Product Certifications / Safety Standards (Highly valued in European and North American markets)
A: Our products hold various certifications, including CE, EMC, RoHS, LVD, EN62427, and others.
Q: Purple light or white light — which should I choose?
Both purple and white light cure UV lash glue. The difference is speed versus eye comfort.
Purple light — best for speed, and our best seller. It cures UV lash glue fastest and activates UV-reactive glue more strongly. Choose purple light if you want fast curing and the quickest appointments. Note: it may feel more tiring on the eyes over a long day, so wear protective eyewear and avoid looking directly at the light.
White light — best for eye comfort. It provides more natural-looking light and is gentler on the eyes during long sessions. It cures glue more slowly, so allow a little more time per lash.
In short: If you want fast curing, choose purple light. If you need a more eye-friendly solution, choose white light. Purple light is our best seller — most salons choose it for speed.
Please note: a lamp's body colour (for example Black, White or Gold) is not the same as its light colour. Please check the light type on each product page.